Frequently Asked Questions
Everything you need to know about your RoughRiders gear.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return or exchange team apparel?
Yes, we accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that custom jerseys are final sale.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are looking to expand our shipping options in the future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure the best fit for our performance and lifestyle gear.
Can I pick up my online order at the stadium?
Yes, we offer a 'Local Pickup' option at the Riders Outpost team store during regular business hours and on game days.